ProblemID: P-251040 URL: https://sui69009.live.dynatrace.com/#problems/problemdetails;pid=267057272064982124_1759351620000V2 Severity: {SeverityLevel} Impact: {ImpactLevel} State: OPEN Details: OPEN Problem P-251040 in environment sui69009 Problem detected at: 20:52 (UTC) 01.10.2025

2 impacted services

Web service JourneyService

Failure rate increase 79.6 requests/min impacted by a failure rate increase to 40 % Service method: All methods affected

Web request service easyTravel Customer Frontend

Failure rate increase 24.2 requests/min impacted by a failure rate increase to 5.56 % Service method: All dynamic requests

Root cause

Based on our dependency analysis all incidents are part of the same overall problem.

https://sui69009.live.dynatrace.com/#problems/problemdetails;pid=267057272064982124_1759351620000V2